Flights with the “Free rebooking” label are exempt from this fee. Si l'annulation se produit en dehors de nos heures d'ouverture, peu de temps avant le départ, vous devez annuler directement auprès de la compagnie aérienne et de l'hôtel/du site concerné. Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. 1.3. This section refers to flight bookings only. When you modify a booking, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. You may incur costs for any changes to the other flight if necessary. Changes and cancellations cannot be made by email but you may contact Our Customer Service team by phone. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Opodo refund service fee. 2.6 After you confirm your booking, you will receive a confirmation email with a booking number. Only in the eDreams app! 3.5.2. Opodo is an IATA Accredited Agent. We may (but are not obliged to) attempt to contact you or your bank to request further details which could help us determine if your card is being legitimately used. If you acquire a Travel Package in this Website your credit or debit card will be charged for the full amount of your package at the time of booking, unless you choose a Flight + Hotel package with a post-pay hotel. The most misleading online agency I have ever come across Do not book with the airlines. Without prejudice to the limitations set out in this clause 6, Opodo shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking. The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. If you have any questions, please contact them directly. Book now Book your flight + hotel together. 6.6. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. Téléchargez Go Voyages et trouvez des vols pas chers pour vos voyages parmi les compagnies aériennes telles que Ryanair, Air France ou Easyjet. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. Réservez votre week-end, vos vacances dès maintenant pour un voyage pas cher! Please contact the airline you are travelling with for details of appropriate seats. Until you make effective the full payment, you will not be able to receive your products. (b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Opodo entity. Europ Assistance - Insurance and Assistance services anytime, anywhere Compares over 2,000,000 accommodation options, over 900 rental car companies and over 600 airlines. Hämta och upplev Opodo - Flights, Hotels & Cars på din iPhone, iPad och iPod touch. Breakfast is not included unless otherwise stated. (b) If changes or cancellations are permitted, then please call Opodo to make the change. 3.5.3. Opodo France propose billets d'avion, séjours sur mesure ou clé en main, hôtels et locations de vacances. The total price of your booking will be shown once you have selected all the specific products you would like to acquire. 3.5.3 Opodo relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. They offer access to over a million hotels and four hundred hotels worldwide in nearly every country in the world, as well as a huge choice of car ⦠Should you require more information, please contact us. One of our agents will help you to complete your booking. To check your car rental, please login to your account here. Tip #1: Purchase the Cancel for Any Reason Guarantee with your next ticket. Your contract of carriage with the operator is therefore directly enforceable against the operator without any intervention by us. If you have purchased a return ticket, the airline requires you to confirm your return flight booking at least 72 hours before travel. In certain cases applicable payment can also be made through electronic direct debiting scheme if you possess an appropriate account in the respective country where you do the booking. Please note that the airline payment and payment to Opodo for any other products or Opodo charges may appear as separate transactions on your credit card statement. Discover amazing destinations. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps. In agreeing to these terms and conditions you authorise us to do this on your behalf. Always ensure you check the minimum check-in time for your flight. Opodo will automatically apply the prices with the corresponding discount for residents. All rights reserved. Our four leading online travel agency brands (eDreams, GO Voyages, Opodo, Travellink) and the metasearch engine Liligo - offer best travel deals. Your contract will be with the relevant low-cost airline. Offline Support. It is your responsibility to collect that information. You authorise Opodo to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) the use of credit cards or (b) changes to your booking or to (c) tax refunds as referred to in section 3.3 of these terms and conditions. Opodo may also charge additional service fees if you make a booking by phone or request changes or refunds. This Website is solely and exclusively for the User's personal use. 3.4.1 Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. Additional Services: Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, flight entertainment (if available), food, drink and snacks etc. Accordingly, we confirm which protection may apply to your booking in your booking confirmation email. Although trip cancellation benefits are one of the most commonly found travel insurance benefits, it is possibly the most misunderstood. Quel que soit le type de véhicule que vous recherchez, vous pourrez ainsi trouver les meilleures offres possibles et personnaliser votre réservation en fonction de vos besoins. You hereby authorise Opodo to deduct the applicable refund service fee of up to sixty euro (€60) from the amount of the tax refund payable to you. 6.2. 1.1 This Website is available to all users (hereinafter referred to as the "User" or "You"), subject to these General Terms and Conditions (hereinafter referred to as "T&Cs"). When processing a refund for a flight ticket, please be aware that not all taxes are refundable. Opodo customer service provided an incorrect number to ring for your car hire customer service. In relation to car rental the conditions set out in Annex 2 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Until you make effective the full payment, you will not be able to receive your products. 3.2.4 Payments can be made by all major debit and credit cards as detailed on the Website. All of the content on the Opodo Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property regulations. Manage booking . Opodo, as intermediate party, is not responsible for such schedule changes or cancellations. 4.4.1. The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. Please note that Opodo is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. If you fail to cancel your booking prior to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms in accordance with the car supplier’s terms and conditions, most of the car rental providers reserve the right to make a ‘no show’ charge of up to 100% of the total value of the vehicle rental. If you have booked a low-cost airline flight as part of a Flight + Hotel package, please refer to section 4.6 above. You will be subject to the terms and conditions of the low-cost airline. Notwithstanding the above, if You are a consumer who pays for the booking with a credit or debit card issued by a financial institution, which is established in the US, the eDreams subsidiary eDreams LLC will act as the collecting entity on behalf of eDreams and therefore it will be your agent in respect of your booking. If your behaviour or the behaviour of any members of your travelling party causes any aircraft to be diverted, Opodo and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. Baggage Allowance: Please check your baggage allowance by visiting the airline’s website. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you make your booking. 3.5.1 All tickets sold on this Website are e-tickets. Some jurisdictions may also require birth certificates for all minors travelling. All software used on the Opodo Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. All your booking details will be sent to this email address. We kindly remind you that as a general rule, low cost airlines do not accept unaccompanied minors. Opodo appliquera automatiquement les prix avec la remise correspondante pour les résidents. When payment is made in this way by us on your behalf, you will immediately receive a confirmed ticket issued by the operator of your flight. I could understand that if I had actually received any service. This will be made payable to the person who made the original payment. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. Seulement, il faut que lors de votre reÌservation Opodo , vous ayez choisi un vol avec la mention â Annulation gratuite â. Some hotels may charge additional local taxes. In this instance, the most restrictive fare rules will apply. All tickets sold on this Website are e-tickets. Eventually, after about 25 minutes listening to phone music, Opodo told us to go to a different company. It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. 6.4. Opodo will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. It is always advisable to check the terms and conditions before booking. Some hotels may charge additional local taxes. In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. 2.2. 6.3 The limitation of liability of Opodo is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. You will be protected when you book a flight and accommodation as part of the same booking. In particular, any type of use of the images contained on the Opodo Website outside this Website is strictly prohibited without the express consent of Opodo and/or its Suppliers. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. 2.8 In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment. 6.5 Opodo and/or companies from the ODIGEO Group are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Opodo due to reasons of force majeure (including, but not limited to, political, economic, security or climatic disorder that affects safety). 3.4.2 Each destination has its own requirements as far as entry formalities, vaccinations, etc. Vous devez lire attentivement les conditions ci-dessus et Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website. This fee consists of fees taken by the bank and the additional expenses incurred by Opodo. - If you have clicked on a link to get here, there is probably an error in the link
5.1 All of the content on the Opodo Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by Opodo or its content providers and is protected by national and international industrial and intellectual property regulations. 3.1.4 In relation to Car rentals, the car rental Travel Supplier's specific terms and conditions for cancellations and amendments will be available during the booking process and, for most bookings, through a link provided in your confirmation email. Exchange rates are determined by Opodo. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. Log in to Prime . Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. We never share anything without your permission. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. any reason as described at Section 3.3 above. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. Between booking and flight date must be at least six working days. Opodo is not responsible for the costs of any transfers between airports or terminals that you may incur. Some Travel Suppliers may make a charge for providing special assistance. 6.1 Opodo offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times. 2.9. Opodo reserves the right to change or update these T&Cs from time to time without prior notice to you. In relation to Hotel bookings the hotel's specific terms and conditions for cancellations and amendments are available online during the booking process and set out in your confirmation email Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. 1.6 Opodo reserves the right to deny access to the Website at any time without notice. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Opodo.
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